domain-setup-completo
Many people start with the free subdomain the platform hands out — youragent.memberai.pro. It works. But when the agent becomes your main customer-relationship channel, it's time to own your house. (If you haven't published an agent yet, start with the 15-minute tutorial.)
Why your own domain matters
Three reasons, in order of importance:
- Trust.
ai.yourname.com reads as authority. yourname.platform-x.io reads as "I use a third-party tool".
- Portability. If you migrate platforms one day, the link you sent your base keeps working. The CNAME swaps, the URL stays. (Same philosophy as why we use BYOK.)
- SEO/share. When the link is shared on social, your own domain preserves your brand. A principle also central to white-label.
Choosing the right domain
Three patterns work well:
- Thematic subdomain:
ai.yourname.com, agent.yourname.com, help.yourname.com;
- Product subdomain: if the agent has its own name —
lara.yourcompany.com;
- Dedicated domain:
youragent.com — makes sense if the agent is the main product.
1. Buying the domain
If you don't have one yet: registro.br for .com.br, Namecheap or Cloudflare Registrar for .com/.io. Yearly cost is usually $8-25.
2. Setting up the CNAME
In the Member AI panel: Agent → Domain → Add custom domain. Type the domain (e.g. ai.yourname.com). The platform generates a CNAME target like hubs.memberai.pro.
Go to your registrar's DNS panel and create the record:
Type: CNAME
Name: ai
Value: hubs.memberai.pro
TTL: 3600 (1 hour)
If it's an apex domain (youragent.com with no subdomain), use ALIAS or ANAME if your DNS supports it. Cloudflare, for example, has native CNAME Flattening. Registro.br doesn't — in that case, buy only the CNAME on a subdomain like www and redirect the apex.
!
Propagation time: usually 5-30 minutes. In rare cases, up to 24h. Use
dnschecker.org to check in real time.
3. Activating SSL
In Member AI, after the CNAME propagates, the platform automatically issues a Let's Encrypt certificate. Nothing for you to do — just wait 2-5 minutes after DNS propagation.
"Active" status with the green padlock in the panel = certificate installed. HTTPS works at https://ai.yourname.com.
4. www redirection
If you want www.ai.yourname.com to redirect to ai.yourname.com, create another CNAME pointing to the same target. Member AI detects it and runs the 301 automatically to the canonical version.
Common troubleshooting
- "CNAME not detected yet" after 2h. Confirm the record is on the nameserver the registrar actually uses. Often a domain runs Cloudflare DNS but the CNAME was created in the old registrar's panel.
- SSL doesn't activate. If you're on Cloudflare, confirm that the proxy (orange cloud) is off for the Member AI subdomain. Gray cloud = DNS only = works.
- Redirect loop. Happens if you have a forced apex-to-www redirect at the registrar plus the apex also redirecting. Leave only one of them active.
Custom domain on every plan
Starter, Growth or Scale — custom domain is a default feature, no paywall.
See plans
Read more at memberai.pro/en/blog/custom-domain-setup.
Learn more: plans and pricing · about Member AI · real customer cases · full blog.